Refund Policy

Last updated 6 October 2026

This policy applies to every Nexus digital product, including the 14-Night Sleep Reset and Night 1 Free, unless a product page states otherwise.

1. Full refund within 15 days

You may request a full refund within 15 days of your purchase date. The 15 days run from the day you pay. The refund covers the full purchase price. It does not depend on whether you have completed the plan, logged your nights, used the Sleep Plan Builder, or opened any file.

2. After 15 days

After 15 days from purchase, all purchases are non-refundable. This applies whether or not you have completed the plan, collected logs, or used the product.

3. How to request a refund

1. Email hello@nexusdigitalcraft.com within 15 days of your purchase.
2. Include the email address you used at checkout and the product name.
3. We confirm your request and process the refund through Whop to your original payment method.

Refund timing depends on your bank or card provider. Whop's processing time is shown in your Whop receipt.

4. Access after a refund

Once a refund is processed, your access to the product ends. Stop using the product and delete any copies you have.

5. Chargebacks

Please contact us before you raise a chargeback with your bank. A chargeback opened before contacting us can delay the resolution of your request.

6. Changes

We may change this policy. Changes apply to purchases made after the change date shown at the top of this page.

7. Contact

Refund requests: hello@nexusdigitalcraft.com.